Best practices for embarking on a QA programme in banking and financial services
Best practice for ensuring quality is to place user experience front and centre. This means establishing a clear QA strategy, building a dedicated QA team, implementing a risk- based testing approach, automating testing, incorporating security testing, fostering a culture of quality and continuously monitoring and improving the QA program. By following these best practices, banks and financial services companies can ensure that their software meets the needs of customers and the organisation, while also complying with regulations and protecting sensitive data.
Watch the video to hear the insights shared from our Testhouse experts and clients
What is best practice for managing a range of different channels – digital banking, mobile banking, wallets etc?
“There is no one size fits all in relation to mobile apps, online banking, wallets and capabilities from other digital sources–from a testing point of view, one human being will act and react differently depending on channels,” says Michael Harriman. He recommends tailoring testing for each channel separately, rather than applying a generic set of tests.
However, while it often makes sense for separate product teams to build different service lines and different platforms and components, having an appropriate integration strategy that brings those together in a consistent way is important too.
What is security and privacy best practice?
Mike Jarred says: “CSOs will make sure that any standards and vulnerabilities are known about, and security can be designed and implemented in the early stages of development. This should be supported by a good testing strategy that checks the secure design at all stages of the lifecycle."
"There is no one size fits all in relation to mobile apps, online banking, wallets and capabilities from other digital sources."
Michael Harriman
Senior Advisor - Information Technology REDWOOD BANK
