INTERVIEW GUIDE
Sponsored by
B&FS - Business Challenges and Best Practices in Quality Assurance
Banking & Financial Service - Business Challenges and Best Practices in Quality Assurance
Participate in this video eMagazine, sponsored by Testhouse
The Banking & Financial Services industry is by nature high-profile, high-visibility and highly sensitive. Enormously complex, globe-spanning financial technology systems of today need to exhibit perfect quality not just in terms of risk, security and compliance, but also of end-user trust, experience and satisfaction.
We will be interviewing senior leaders to reveal the common challenges and risks of Quality Assurance in Banking & FS; addressing the key challenges and finally, QA best practices in B&FS.
This exciting survey will explore experiences and opinions around each topic for the creation of a Video eMagazine, sponsored by Testhouse, to be released later this year. Each participant will be kept informed on the progress.
Book your interview:
To enhance our new Industry eMagazines we plan to incorporate video clips into the digital publication, this means your interview will be held on Zoom. All video clips will be shared with you for your approval and if for any reason you would prefer not to be featured on video we can use an audio file or simply quote you. Please read the FAQs for more info.
Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Testhouse before participating, please email interview@techpros.io with the theme you have been invited to interview for and a number to call you on.
Interview Questions:
Take a look at the questions below to get a feel for your interview.
Section 1 -
Understanding the key challenges and risks of Quality Assurance in Banking & FS
The Banking & Financial Services industry is by nature high-profile, high-visibility and highly sensitive. Enormously complex, globe-spanning financial technology systems of today need to exhibit perfect quality not just in terms of risk, security and compliance, but also of end-user trust, experience and satisfaction.
1.1 In a few words please describe your organisation’s business (e.g. Retail Banking
Corporate BankingCommercial/Wholesale Banking & Trade Finance Insurance and the function you are responsible for e.g. ETL Migration, Fraud Management.)
1.2 What are your organisation's goals from a software quality perspective? (e.g. speed to market with new offerings / early risk mitigation, building business intelligence, cost of quality)
1.3. In order of priority, at a high level, please share your thoughts on the major obstacles that you have come across and that Banking & Financial Services leaders must overcome to deliver successful products?
Section 2 -
Addressing key challenges
We are going to focus the next questions on some of the common challenges associated with QA in BFS. Please share any anecdotes of interest:
2.1. What are the methods and technologies you have deployed to address the challenges you have mentioned?
2.2. What are the measures and actions you would recommend to bring stakeholders together to devise solutions to address these challenges?
2.3. How do you deal with carrying unforeseen technical debt (1) into implementation and (2) post implementation?
2.4. I’m sure you will agree, CX is a key element of your market differentiation with high visibility and impact. What are the software QA challenges that you feel need to be overcome in this area? Please share any specific insights.
Section 3 -
QA best practices in B&FS
What advice can you give to anyone embarking on a QA programme in B&FS on the following topics:
3.1 What advice and perspectives can you give when managing a range of different channels - Digital Banking, Mobile banking, Wallets etc?
3.2 What are the best practices you can share when it comes to managing complex technology platforms from a cybersecurity and privacy perspective?
3.3 Incorrect or incomplete requirements and design mapping often leads to downstream production challenges, vulnerabilities and increased costs. What are the actions you have taken to avoid these challenges?
Closing thoughts
What experience did you have working with Testhouse and what advice would you give to anyone considering a QA programme?
Established in 2000, Testhouse is a global, independent, technology-agnostic Software Testing, Quality Assurance and DevOps company based in London, UK. The company has offices and operations in the Middle East, the USA, Australia with offshore development centres in Trivandrum and Bangalore in India. Testhouse offers a wide range of third-party software testing, QA, and DevOps services, including Functional (manual and automation) and Non-Functional (performance and penetration/security) testing, Microsoft Dynamics 365 testing, consulting & training on Microsoft, HP and IBM tools, source code security code review, feasibility study, assurance audit and other IT and quality assurance consultancy services.
To learn more contact us on +44 (0) 1273102810 or email info@techpros.io
