INTERVIEW GUIDE
Sponsored by
Empower, Automate & Collaborate: Driving ROI from ServiceNow
What's this research about?
Should organisations thrive People, Process and Technology must work in harmony and ITSM plays a critical role in making this possible. Whilst implementing and delivering a world-class ITSM model is the objective of most enterprises, skills shortages, process adoption and other challenges means it's no easy feet.
This research, sponsored by Unifii, covers interviews with the leaders tackling these challenges and will reveal some of the best practices for maximising success.
TechPros.io will publish a Market View Report, containing all the insights, in June 2023.
Campaign complete.
Participants include:
Martijn Schoonus
Director Global IT & Application Services
VITERRA
Matt Cronin
ServiceNow
Platform Owner
ELANCO
Karsten Bömeke
Head of CIO Office
OTTOBOCK
Shivanand Jadhav
Consulting Partner
LTIMINDTREE
Why participate in a TechPros.io interview?
SHARE. LEARN. CONNECT.
- Share your experiences and learn from others
- Find out what your industry peers think
- Be featured in a publication and on TechPros.io
- Raise awareness of your personal brand on LinkedIn
Book your interview:
Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Unifii before participating, please email interview@techpros.io with the theme you have been invited to interview for and a number to call you.
Background reading to set some context for the interview:
Further information:
See 2 example questions:
Q1
How important is IT as a service to the business?
Q2
What are the biggest challenges your organisation is currently facing that IT is looking to address?
1-Integrated AI/chatbots
2-Workflow/process Automation
3-Integration between other systems
4-Case Management
5-Data and CMDB
6-UI and user experience
7-Operational platform/tooling management
8-Service reporting
To learn more contact us on +44 (0) 1273102810 or email info@techpros.io
