Renewal, Expansion and Advocacy: Customer Success Strategies for 2023
What's this research about?
Customer expectations for flawless service and immediate gratification have never been higher. Technology has not just raised the bar for service expectations but has empowered the voice of the customer.
The digital footprints of negative publicity and poor customer service delivery cannot easily be erased, thus having long-lasting consequences. Delivering good customer service is thus no longer a choice for business, it is imperative to both thrive and survive. The health of your brand, products, and services depends on delivering exceptional experiences time and again.
In this study, we dive into the strategies CS leaders are deploying to help their organisations reduce churn and drive up monthly recurring revenue and business success. We will uncover the processes and technologies which allow organisations to understand customers and their needs, acquire feedback, resolve issues, measure experience, satisfaction and engagement, resolve issues and enhance delight.
This research, sponsored by Unifii, will feature the views and insights from up to 20 industry leaders.
TechPros.io will publish a Market View Report, containing all the insights gathered, in June 2023.
Why participate in a TechPros.io interview?
SHARE. LEARN. CONNECT.
- Share your experiences and learn from others
- Find out what your industry peers think
- Be featured in a publication and on TechPros.io
- Raise awareness of your personal brand on LinkedIn
Book your interview:
Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Unifii before participating, please email firstname.lastname@example.org with the theme you have been invited to interview for and a number to call you.
Background reading to set some context for the interview:
See 2 example questions:
In a recent study by CCW in Future of the Contact Center it is stated “Some thought leaders refer to the current business landscape as the “era of customer centricity,” and the majority of companies agree. They are most likely to assess the value of the contact centre based on its ability to generate customer satisfaction and loyalty.”
Would you agree with this statement and what steps are you taking to track and manage customer engagements and digital activity to improve their experience and gain loyalty?
Do you believe customers consider the customer experience when determining the products or services to purchase, and in your opinion, what has the biggest impact on a customer’s perception of whether they’ve received good service?