Customer expectations for flawless service and immediate gratification have never been higher. Technology has not just raised the bar for service expectations but has empowered the voice of the customer.

The digital footprints of negative publicity and poor customer service delivery cannot easily be erased, thus having long-lasting consequences. Delivering good customer service is thus no longer a choice for business, it is imperative to both thrive and survive. The health of your brand, products, and services depends on delivering exceptional experiences time and again.

In this study, we dive into the strategies CS leaders are deploying to help their organisations reduce churn and drive up monthly recurring revenue and business success. We will uncover the processes and technologies which allow organisations to understand customers and their needs, acquire feedback, resolve issues, measure experience, satisfaction and engagement, resolve issues and enhance delight.

This research, sponsored by Unifii, will feature the views and insights from up to 20 industry leaders.

TechPros.io will publish a Market View Report, containing all the insights gathered, in June 2023.