Accelerating Enterprise Digital Transformation: Professional Services Firms And Their Paths To Success
What's this research about?
TechPros.io’s first ‘Market View’ content publication covers interviews with CEOs and CMOs of business transformation consultancies and solution providers who are helping their clients accelerate digital transformation initiatives. Whilst traditional change management methodologies may still be relevant, the pace of technology innovation, remote working and changing customer habits are putting increased pressure on business transformation leaders. This research survey will show how the top service providers are helping their clients modernise their organisations, following a period of dramatic business change and continued digital innovation. Interviews will dig into methodologies, customer engagement strategies, leadership, culture and AI. We will feature interviewees and their organisations, and share the report widely within the enterprise professional community. The eBook from this research will prove valuable to organisations seeking assistance to guide them through change management and business transformation consultants eager to learn from their peers. *Please note, these interviews are invitation only. Do not register for an interview if you have not received a written invitation from TechPros.io or our sponsor.*
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Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Network Sunday before participating, please email firstname.lastname@example.org with the theme you have been invited to interview for and a number to call you.
Background reading to set some context for the interview:
An eBook will be published in Q3 2021 and will be complimented by several articles in the trade press and a series of events. The publication will offer a guide to delivering first-class customer experience in the wake of the pandemic.
See 2 example questions:
In Gartner’s ‘Accelerate Digital for Future-Ready Business’ report, they state It’s no longer enough to execute on a digital transformation at the speed of business. You now need digital acceleration. Digital acceleration today is about enhancing customer engagement, generating new revenue and serving customers through the digital channels they’re choosing to use. What are the most effective strategies you use to help clients enhance customer engagement, generate new revenue and better serve customers?
As organisations begin the process of initiating key business transformation programmes to better serve their current clients and seek to grow revenue, they need to select the right strategic partners. What advice would you give to any buyer of business transformation services before they select a vendor?
“The amount of change employees can absorb without fatigue – negative reactions to change such as burnout, frustration, or apathy – has plummeted at a time when more change is precisely what organizations need in order to reset,” said Jessica Knight, vice president in the Gartner HR practice in a 2020 Press Release. What policies and processes can be implemented to help employees keep up with the pace of change?