Innovating Insurance: Elevating Customer Experience in the Claims Process
What's this research about?
When disasters strike and losses occur, insurance companies understand there’s nothing more important for the customer than recovering from losses. Customers in the current digital age expect comprehensive choices, efficiency, flexibility and speed-of-delivery.
The competitive advantage will be attributed to those insurers who are utilising digital technology tools in order to augment their customer’s claims process.
This research, sponsored by Esri UK, will feature the views and insights from c.10 industry leaders on how insurance providers are using technology to improve the customer claims process.
TechPros.io will be publishing an eBook with the findings from the interviews in February 2023.
*Please note, these interviews are invitation only. Do not register for an interview if you have not received a written invitation from TechPros.io or our sponsor.*
Book your interview now*
Key Industry Participants:
Associate Director - Claims Operations Aston Lark
Head of Claims
Head of Catastrophe Risk Dale Underwriting Partners
Hettle Andrews & Associates
Why participate in a TechPros.io interview?
SHARE. LEARN. CONNECT.
- Share your experiences and learn from others
- Find out what your industry peers think
- Be featured in a publication and on TechPros.io
- Raise awareness of your personal brand on LinkedIn
Book your interview:
Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Esri UK before participating, please email firstname.lastname@example.org with the theme you have been invited to interview for and a number to call you.
Background reading to set some context for the interview:
See 2 example questions:
How have insurance policyholders’ expectations for customer experience changed over the last two to three years and what has influenced these changes?
What examples of innovation in the claims can you share, either within your own organisation or more widely in the market?