What's this research about?
Global service providers—from BPO and IT outsourcing firms to professional services and consultancies—are rapidly adopting AI in hopes of delivering faster, more efficient, and more innovative offerings to their clients. Yet many still struggle to move beyond isolated pilots and “quick wins” to fully scaled transformation that generates long-term value.
This research investigates how service providers are orchestrating AI initiatives enterprise-wide—examining data readiness, talent strategy, new engagement models, and measurable business outcomes. Through senior executive interviews (CEOs, Managing Directors, Chief Transformation Officers, Operations Leaders, etc.), we seek to uncover the drivers, enablers, and best practices for AI adoption at scale, ultimately showing how leading firms are reshaping their services—and their client relationships—through technology-led innovation.
Why participate in a TechPros.io interview?
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- Share your experiences and learn from others
- Find out what your industry peers think
- Be featured in a publication and or Podcast and on TechPros.io
- Network with industry peers at events and roundtable
About your interview:
Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Enate before participating, please email interview@techpros.io with the theme you have been invited to interview for and a number to call you.
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Rewind & Replay: Industry Insights
Participants include:
Background reading to set some context for the interview:
Further information:
See 2 example questions:
Q1
How is AI beginning to reshape relationships between global service providers and their enterprise clients?
Q2
What do you think will be the most significant changes in service delivery operations over the next two years as organisations navigate AI transformation?
About the sponsor:
Enate is an orchestration and AI platform built for B2B service providers within the global business process management sector. Founded in 2012 by Kit Cox, the company specializes in optimizing the flow of work in service operations, accelerating digital transformation and enabling human and digital workers to co-ordinate seamlessly. It serves mid-sized to large clients across 60 countries, with delivery centers in the UK, North America, and India. Enate is relied upon by service providers across the financial, insurance, law and professional service industries, with a focus on increasing visibility, automation and efficiency across global service operations, as well as moving beyond traditional labour-intensive models towards technology-driven efficiencies.
To learn more contact us on +44 (0) 1273102810 or email info@techpros.io