What's this research about?
Service provider markets are evolving. Traditionally, they relied on labour cost differences by outsourcing tasks to regions with lower wages. However, this landscape is changing, driven by technological advancements. At the same time, customer expectations are shifting—clients now demand faster, more efficient services.
This research will gather insights from industry experts on the opportunities and challenges presented by these changes. We’ll explore how service providers are using AI and automation to enhance daily operations, balance efficiency with long-term improvement, and foster a culture of continuous progress. Additionally, we’ll examine the changing roles of employees, strategies for maintaining service quality, reducing customer churn, and the evolving relationship between service providers and their clients. Our aim is to provide practical insights to help service providers adapt successfully to this new landscape while maintaining operational excellence.
Why participate in a TechPros.io interview?
SHARE. LEARN. CONNECT.
- Share your experiences and learn from others
- Find out what your industry peers think
- Be featured in a publication and or Podcast and on TechPros.io
- Network with industry peers at events and roundtable
About your interview:
Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Enate before participating, please email interview@techpros.io with the theme you have been invited to interview for and a number to call you.
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Rewind & Replay: Industry Insights
Participants include:
Background reading to set some context for the interview:
Further information:
See 2 example questions:
Q1
What are the key operational challenges you face in delivering services across different markets and regions and how are these challenges impacting your ability to improve service quality and efficiency, or innovate?
Q2
How do you ensure visibility and control over your service delivery processes globally? Are there areas where a lack of visibility hinders performance or innovation?
About the sponsor:
Enate is an orchestration and AI platform built for B2B service providers within the global business process management sector. Founded in 2012 by Kit Cox, the company specializes in optimizing the flow of work in service operations, accelerating digital transformation and enabling human and digital workers to co-ordinate seamlessly. It serves mid-sized to large clients across 60 countries, with delivery centers in the UK, North America, and India. Enate is relied upon by service providers across the financial, insurance, law and professional service industries, with a focus on increasing visibility, automation and efficiency across global service operations, as well as moving beyond traditional labour-intensive models towards technology-driven efficiencies.
To learn more contact us on +44 (0) 1273102810 or email info@techpros.io