Laggards and Leaders: Fast-Tracking Financial Technology Innovation in a Legacy Ecosystem
How senior fintech leaders are plotting the way forward
Fintech innovation is pivotal throughout many business sectors, from banking and lending through to employment services and travel. Innovation is aimed at creating efficiencies and improving customer experience. One of the major areas for fintech innovation is to make payment processes smoother and faster.
The eBook, sponsored by Modulr, aims to uncover the experiences and challenges with implementing fintech within legacy infrastructure. We will be speaking with CIOs and Finance Leaders on their approach to innovation and any wider constraints faced.
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Participation does not cost anything other than 30 minutes of your time. The interviews are held over Zoom or MS Teams. If you would like to discuss your interview with TechPros.io or our sponsor Modulr before participating, please email firstname.lastname@example.org with the theme you have been invited to interview for and a number to call you.
Background reading to set some context for the interview:
An eBook will be published in Q2 2021 and will be complimented by several articles in the trade press and a series of events. The publication will offer a guide to delivering first-class customer experience in the wake of the pandemic.
See 2 example questions:
According to McKinsey’s 2020 Global fintech report, “Ongoing shifts toward digital and instant payments have been significantly boosted in the six months since April.” McKinsey says the crisis is compressing a half-decade’s worth of change into less than one year—and in areas that are typically slow to evolve: customer behaviour, economic models, and payments operating models.
What changes, if any, has your business made to your payments infrastructure to provide more appealing or more innovative payment facilities to customers or to automate manual payment processes?
An Accenture analyst says: “By using cloud, robotic process automation and artificial intelligence, banks can plug-and-play new customer-facing apps and processes in existing legacy systems. We believe that this approach can, through revenue and productivity gains, increase a bank’s return on equity by as much as seven percentage points.”
Has your bank been able to plug and play new solutions, especially payment applications, in legacy systems? What benefits has that brought for you?