TechPros.io Challenge Forum

Modernising IT Operations in BFSI

2023 Roundtable Events & Podcast Series

This event is moderated by TechPros and co-produced with Unifii

Fill in the form and join this 75 min peer group session to discuss a common challenge on this subject. You will be matched with 3 to 4 peers and we will follow up to agree on a date for the event.

About this invitation-only event:

As technology advances and customer expectations shift in Banking and Financial Services, IT service operations leaders must adapt to ensure enhanced scalability, efficiency, and automation, whilst adopting new methodologies, promoting rapid deployment, and continuous delivery practices. Topics we will cover in this series which challenge will relate to will include:

Impact of accelerating digital advancement and new technologies e.g. automation & AI
Changing customer expectations and habits
Customer success and experience
Putting in place KPIs and SLAs to optimise IT Operations governance
Data analytics to accelerate learning & resource utilisation
Security, disaster recovery and business continuity

Don't miss this chance to be part of a dynamic discussion and feature in a follow on Podcast episode. Fill in the form to secure your spot in this thought-provoking session and gain valuable insights from your peers.

Register your interest below:

Moderator, Sponsor and Key Industry Leaders confirmed so far:

Clare Forestier

Moderator TECHPROS.IO

Yemi Olagbaiye

Director, Client Portfolio SOFTWIRE

Mark Tucker

Head of Online

Video Platform

ITV

Helen King

Head of Transformation

SAGE PUBLISHING

Christina Georgolopou

Global Digital Director

DENTSU X

Karen Eccles

Managing Director,

Digital & Innovation

THE TELEGRAPH

Stew Norris

Associate Director of

Architecture (International)

FLUTTER ENTERTAINMENT PLC

Josh Scott Smith

Senior Product Designer

OVO

James Vincent

Senior Director, Innovation

& Market Development

REUTERS

Peter Russell

Technology Director, Studios

ITV

Tessa Kaday

Product Director

NEWS UK

Mike Greening

Commercial, Strategy and Product Director

CITYFIBRE

Lisa Tugwell

Head of Product,

Payment Platform

ASCENTIAL

Martha Sedgwick

VP, Product Innovation

SAGE PUBLISHING

Judy O'keefe

Operational &

Innovations Director

OPENREACH

Sameer Kolhekar

Head of Product Analytics

and Experimentation

SKY

Ella Pardoe

Global Director

- Product Initiatives

YOUGOV

Alex McCloy

Digital Transformation Programme Director (UK)

SONY MUSIC ENTERTAINMENT

Matt Lowden

Director of Technical

Development

WARNER MUSIC GROUP

Agenda

8:00am Arrivals, introductions, coffee, cakes, networking

8:30am 1st Roundtable - Everyone will put forward and vote on a challenge and/or ideas relating to the theme. The challenge owner will then be questioned by the group.

9:15am Coffee / Break

9:30am 2nd Roundtable - Discuss solutions around the challenge discussed in the 1st session.

10:10am Spokesperson from each table will present the challenges and solutions discussed and further thoughts from the floor are given.

10:20am Final wrap up

10:30am Networking

Participants will:

Meet other Banking Financial Services & Insurance professionals leading operations, service & infrastructure
Vote on a challenge that will be chosen for the discussion
Discuss the challenge at length
Offer a solution(s) to the challenge being discussed
Interview post event for Podcast episode covering the challenge and solutions

Who is invited?

Professionals leading service, infrastructure or operations for UK Banks, Financial Services and Insurance. You will receive a personal invitation from TechPros.io or Unifii. You will have a 15 min briefing call with our Event Director Tim Bond to explain the process and commitments. To arrange this call please email vanessa.condez@techpros.io.

How it works

You submit one challenge related to the topic (register here - max 80 characters). Once we have matched you with 3 - 4 other peers we reach out and agree a date and time that works for everyone. We also encourage you to join the TechPros.io Guild community.

TechPros.io will confirm your place at the event by calendar invitation.

On the day you will vote on which challenge will be selected for the discussion.

The event starts with the challenge owner explaining it in detail, followed by the others asking questions and then offering solutions.

A week after the event, we interview you on the contributions you gave at the event for the Podcast edit. We seek your approval for your contributions and once live we tag you in a LinkedIn post linked to the Podcast episode acknowledging your contribution.

Background reading to set some context for the event:

Read the Market View Report →

Why Attend?

B2B Enterprise Sales and Marketing leaders

This is a peer group learn session and its critical participants are in similar roles. We reserve the right to decline registrations.

A structured and collaborative approach to analysing a current business problem, identifying solutions with the help of experts on the subject

Clarify the challenges your company currently faces, relating to the subject and business risks of maintaining the status quo

Identify and discuss a range of solutions to these problems, the implications of the changes to the business and the critical success factors relating to implementation

Following the event, receive a summary of the challenges identified, the solutions put forward and the critical success factors required

Why participate in a Challenge Forum?

Good, open networking discussion. A chance to hear different perspectives.

Mike Croucher | Head of Technology Strategy and Chief Architect at Travelport

Thought-provoking and very valuable to be able to discuss and bounce ideas off peers.

Gary Donnelly | CIO at Unipart Logistics

An excellent event for sharing the challenges and best practices in transforming network infrastructures by the leading technology experts.

Natasha Davydova | VP, CTO Financial Services, Head of Solutions Engineering UK & Ireland at Salesforce

A great way to discuss real challenges in a safe environment and get actionable advice and guidance from peers.

Mike Yorwerth | Group Chief Information Officer at Bunzl plc

A wonderful and friendly bunch of peers, all at the top of their game and all still facing the same challenges. Heartening and motivating. Thank you.

Emily Tippins Chief Marketing Officer, Avantra

It's not often that as a busy marketer that you get a chance to spend some high quality time in the company of peers and go meaningfully deep into a real marketing challenge. The Challenge Forum is both interesting and challenging, and I would recommend it.

Dave Hughes Head of Marketing, Ideal

Discussing challenges with your peers is so valuable to marketing leaders and something we don't do nearly enough! The TechPros session was a great forum for discussion on a topic we all care about.

Jonathan Broadley Head of Marketing, AccessPay

Insights from a few industry leaders in the Accelerating Digital Innovation in Media and Entertainment eBook:

Data plays a huge part in decision making, whether it’s about what products to create, how to optimise our products, and how to win in the marketplace. We use a combination of data and research to inform decisions. It’s fundamental.

Mahesh Ramachandra

Head of Product, Digital Preschool, Entertainment One

The data drives the insight as to why our customers consume what they’re interested in, so that is key for us. It will be a vital part of our strategy across the coming years.

Jean-Paul Camelbeek

Chief Product and Customer Officer, Reach PLC

Everything is going to be much more personalised and targeted in the future. Discoverability is the biggest challenge of the OTT industry. The more services that come out, the more people don’t know what to watch. All of that will have to be very personalised based on data and that is why there’s definitely going to be the need to collect lots of it.

Rasmus Larsson

Product Director, Sports Businesses, Sony

This event is co-produced with:

Unifii is an independent, founder-led ServiceNow consultancy, focused on delivering genuine value to clients. Their team helps clients align their technology with strategic goals, and deliver the tools and processes needed to support transformational journeys. Unifii aims to inspire from the inside, guiding its home-grown talent into successful and tenacious ServiceNow experts, ready to pick up business challenges and turn them into successful outcomes.

Moderated by:

TechPros.io is a leading global platform for senior business and technology professionals to connect and engage with industry peers.

We host and moderate C-level roundtable events and interview participants to produce useful thought leadership content that helps business and technology leaders navigate common challenges.