Account Manager

OUR STORY


Network Sunday began in 2009. We were the first outbound marketing agency to generate sales leads via LinkedIn, which at the time was a recruitment platform. By 2014, buyers had become saturated with sales messages and the market shifted to inbound content marketing. Network Sunday tested a new marketing approach - instead of promoting products and services from the start, we first initiated dialogue between our clients and their buyers on industry topics for eBooks. The strategy proved successful and we built effective marketing programmes around content and events, which paved the way for sales conversations.

Read the Full Story.

JOB DESCRIPTION


Network Sunday (www.networksunday.com) delivers Account-Based Marketing (ABM) solutions to well-established technology and IT services businesses in the UK, EU and US. We help them engage enterprise C-Level buyers responsible for major investment decisions.

Our online market-leading Business to Human (B2H), content-led marketing solutions generate hundreds of C-Level conversations each month for our clients which their buyers enjoy, resulting in brand awareness and revenue.

Network Sunday's enterprise marketing programmes are delivered in association with our content and events brand TechPros.io. TechPros delivers crowdsourced industry publications and moderates virtual roundtables and interactive panel discussions.

Right now we are looking for an experienced ‘hands-on’ delivery-focused account manager, with a passion for both account development, client service delivery and marketing. Yes, we want an all-rounder! Someone with an understanding of the corporate landscape, B2B marketing and how to engage buyers in the 2020s.

To apply for this role, please send your cover letter and CV to dayna.martinez@networksunday.com

RESPONSIBILITIES


Reporting to the Head of Client Services, you will be responsible for:

Revenue retention & growth Ensure an outstanding service is delivered to your clients, where all promises are met. You will see client stakeholders are looked after and given the necessary support they need to perform their roles in the marketing programme. See that quarterly and annual programmes renew - the ultimate measure of success. You will always be looking for account expansion opportunities to develop new business whenever possible. You will attend new business sales meetings to secure new accounts to add to your portfolio, particularly during your first year.

New account onboarding and marketing planning Actively participate alongside colleagues and clients in the marketing programme immersion sessions where thought leadership theme concepts, questionnaires, content frameworks and operational delivery processes are discussed, developed and agreed. Develop a detailed marketing plan which guides the Network Sunday delivery team, summarising the clients' buyers we are targeting and why it will be interesting for them to get involved in the TechPros run content and event programmes. You will design and develop messaging and work with operations to ensure a unique, authentic 'buyer experience'.

KPI management & reporting Oversee and coach the delivery team to ensure execution against the plan. Troubleshooting where necessary, always ensuring the operational and client engagement processes are being followed. Full ownership of the account delivery plan presented to management weekly. This covers 4 workstreams: interviews, meetings, content and events. Prior to these sessions, you must analyse account performance, quality of messaging outreach, productivity and process adherence. Ensure weekly review calls with client stakeholders follow the approved structured format, client stakeholders have easy access to their pipelines and the numbers are accurate and up to date.

Team performance Ensure the KPIs are being met on your accounts. These cover the numbers of interviews and meetings each month and also lead conversion metrics and CRM maintenance.

Profile Entrepreneurial, creative, innovative, diligent, enthusiastic and well organised. Assertive with exceptional client relationship skills. Team player. You will embrace change and work well under pressure, at times with heavy workloads and tough deadlines. You will demonstrate evidence of developing new business and growing existing accounts.

JOB DETAILS


  • Location: Johannesburg & Cape Town, South Africa
  • Permanent, Full time
  • Sales/Business Development

BENEFITS


  • London / business trips when travel restrictions are eased
  • Excellent, modern working environment at Spaces in Johannesburg and Cape Town to complement homeworking
  • Work alongside our global team in the UK, Europe, South Africa and Asia
  • Home working / flexible working hours
  • Develop deep knowledge of the latest B2B Marketing strategies

EXPERIENCE


  • >5 years experience in account management or similar role.
  • Knowledge of the sales and marketing of marketing or IT solutions to enterprise

SKILLS & QUALIFICATIONS


  • Creative marketing mind - capable of devising concepts and ideas
  • Project management - moderate knowledge of best practices and tools
  • Highly organised & disciplined - team task management critical to success
  • Commercial experience - selling in complex political client environments
  • Spreadsheets - general competence working with Google sheets / Excel
  • University degree - completed higher education

OTHER


Network Sunday is an Equal Opportunity-Affirmative Action Employer – Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation.

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