![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/tpg_headerhyyankhan.9b5c41748af7.png?)
MARKET VIEW 44
Hyyan Khan
CHIEF BUSINESS OFFICER
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mercurial-minds-logo.e8f4a9658c21.png?)
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mv15_updtdimg_01.b89835191ae4.png?)
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/tpquotedblue.6ccfb5d8f911.png?)
You need a strong focus on what you want to do in terms of customer engagement. This helps you to understand whether a transformation is going to push your strategy.
What would you say are the most important considerations for organisations planning to accelerate?
If you want to accelerate transformation, then two things are required. You need a strong focus on what you want to do in terms of customer engagement. This helps you to understand whether a transformation is going to push your strategy.
Second, you need to keep your agility intact. Whether you’re a small or medium sized company or a large enterprise, it’s important to keep agile, and make decisions that support that agility. Either it is internal discussions or issues regarding your employees, or it’s regarding the clientele.
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mv15_targeting.e2341352ea7e.png?)
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mv15_updtdimg_02.52beeb43e75a.png?)
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/tpquotedblue.6ccfb5d8f911.png?)
What we do generally is promote a culture of flexibility and a little bit of process. People should be aware of their role, responsibility, objectives and targets. When this type of flexible culture is in place, you can grow and change resistance can be minimised.
What are your thoughts about what policies and processes can be implemented to help employees keep up with the pace of change?
The culture within the organisation and how you build relationships between the various internal structures and departments is critical. If you are quite process oriented, it’s hard to make change happen, so you need to develop a culture that supports change, otherwise you’re going to be struggling with resistance from employees.
What we do generally is promote a culture of flexibility and a little bit of process. People should be aware of their role, responsibility, objectives and targets. But that doesn’t mean you can’t have a culture where people don’t need to be tied to a process. When this type of flexible culture is in place, you can grow and change resistance can be minimised.
If you’re starting work in a new domain or project then the employees should be aware beforehand, which means they will be less resistant to the change.
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mv15_gear.385fa82791d6.png?)
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mv15_updtdimg_03.5be0b4bc0462.png?)
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/tpquotedblue.6ccfb5d8f911.png?)
RPA and AI are already helping organisations become more efficient, and we are providing consultation to clients to achieve that.
What role do you think AI and machine learning will play to help organisations become more efficient and accelerate digital transformation?
We are a digitalisation company and we’ve built our products and solutions around that. One of our platforms is based around robotic process automation, that is to minimise the manual efforts of humans. What this platform does is basically automate repetitive processes or operations. RPA and AI are already helping organisations become more efficient, and we are providing consultation to clients to achieve that. We have witnessed multiple use cases where we’ve implemented a cloud system so humans can focus on a more productive thing rather than monotonous, repetitive tasks. Those tasks are being done by the RPAs, basically software robots. When using RPA and AI, we find it definitely enhances the output, and can be highly cost-effective. Ultimately it provides a lot of benefit to the business and the digitisation approach.
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mv15_cloud-storage.0524cddf3379.png?)
How has the pandemic influenced the way your firm is delivering your transformation services and your delivery frameworks?
The pandemic has hit everyone similarly, and it’s been challenging to meet our planned growth targets. What we did was focus on local markets where we had a bigger presence, and we had some real success with that.
We did try to engage clientele and customers through digital and online interactions, and I think that ‘normal’ is now going to be a hybrid form of working, even after vaccinations, as we go back to something that looks a bit more like normal life.
![](https://assets.foleon.com/eu-west-2/uploads-7e3kk3/42075/mv15_gears.811364bf8462.png?)