What are the most effective strategies you use to help clients enhance customer engagement, generate new revenue, and better serve customers?
We fast track migration to the cloud to deliver faster and more effective results for our clients so that they, in turn, can better serve their customers. We also consider that every customer has a different set of value dimensions. For example, during the pandemic, we provided data insights to hospitals, consolidated tools for a healthcare insurance company, and created a self-service infrastructure for a big consultancy firm. We try to understand what those value dimensions are, and then figure out how we could provide the support that they need by thinking outside the box to deliver results.
Whilst many consulting models tend to make their clients dependent on them for guidance, we differentiate ourselves by upskilling our clients through coaching and training to equip them with the skills and tools for eventual self-service.