How has the pandemic influenced the way your firm is delivering your transformation services?
Of course, the notable change is people working in a remote environment, and I think it’s been a real eye opener. We’ve always had the ability to work from home, but it wasn’t massively taken up. What the pandemic gave us was a massive proof of concept that actually we can be productive in a remote environment and things won’t grind to a halt.
Delivering change in that new way of working meant we had to recalibrate the operating model a little bit, but I think it made people more communicative and more focused in their communication. I think it’s taken us into a new way of working, and we’re all still recalibrating to make it more effective and productive.
Grassroots innovation is also a huge part of the landscape today. Innovation is becoming a constant, and something that is everyone’s responsibility, rather than it being tied to one job or team. For example, we’re seeing some great innovation through automation, such as using images to create processes rather than coding.