CONTENTS01Introduction →The Challenge of Uber-Demanding Customers02Executive Summary →Key Trends in the Travel, Transport and Logistics Sectors 03Chapter 01 →The New, Customer-Centric Landscape04Chapter 02 →Developing a Strategy for Big Data Challenges05Chapter 03 →Transforming the Travel and Transport Industries through Modernisation06Chapter 04 →People and Processes: Fostering a Customer-Centric Culture07Conclusion →A Long Journey for the Travel, Transport & Logistics Sector08Featured Participants →09Acknowledgements →Next: IntroductionKeep reading →