Value Visionary Series

Transforming HR Processes with HubbubHR’s Adaptive Human Capital Management (aHCM)

Interview with

Vice-President of Human Resources within the gold mining industry

This Value Visionary interview features insights from the Vice-President in Human Resources at an international senior gold producer. The multi-national company is publicly traded and headquartered in Canada, with operations across multiple continents, including North America, Africa and Asia.

When did you implement HubbubHR and why was it the right choice for your organisation?

We made the decision to implement HubbubHR several years ago, and it has proven to be an excellent choice for our organisation. At that time, we were in search of a HCM solution that could meet our specific needs, and HubbubHR ticked all the boxes.

There were several key factors that influenced our decision. As a company operating across several continents we needed a system that could provide a global reporting lens while also meeting the nuanced and localised needs of our in-country operations. In addition to requiring multiple languages and supporting several currencies in the HCM, we required the ability to manage our expatriate employees with specialised data management protocols.

Another crucial consideration for us was the level of support we would receive. We wanted to work with a company that provided direct system support, rather than routing us through call centres. HubbubHR's approach to customer service, with a dedicated team of professionals ready to assist us, was a significant selling point.

Lastly, we required a user-friendly system that we could easily configure and maintain ourselves. We needed a platform that offered this adaptability, allowing us to make changes and adjustments as our organisation grew and our requirements shifted. HubbubHR offered just that – a user-friendly and configurable interface coupled with an attractive pricing model.

In essence, HubbubHR met all of these requirements, making it the ideal choice for our organisation and has continued to serve us well over the years.

How does the HubbubHR platform support your global workforce and strategic HR objectives?

While we primarily utilise the Talent module of HubbubHR's platform, it has been instrumental in modernising our approach to workforce management and planning. The system's robust data management and reporting capabilities have been particularly beneficial in supporting our workforce.

One of the key advantages we've experienced is the ability to conduct more effective workforce support and planning. The comprehensive data we can now access and analyse through HubbubHR has given us deeper insights into our global talent. This has enabled us to make more informed decisions about resource allocation across our business.

Moreover, the reporting features have been crucial in providing us with the necessary metrics for strategic decision-making. We can now generate detailed reports on various HR metrics, including custom reports for global and local demographics, employment headcount and turnover with specific indicators that are important to our business. This data-driven approach has significantly enhanced our ability to align our HR strategies with broader business objectives.

The system's flexibility has also been invaluable in managing our diverse workforce. We have a number of active globally mobile employees, and HubbubHR has been extensively used to manage expatriates, secondments and contracts. The platform allows us to track and report on numerous variables, to provide our management team and department heads with relevant and timely information.

In essence, HubbubHR has become an integral part of our HR infrastructure, enabling us to transform our processes and take a more strategic approach to human capital management.

How does HubbubHR enable you to balance and prioritise diverse HR needs?

One of the standout features of HubbubHR is its user-friendly and intuitive interface. This ease of use has been crucial in helping us balance and prioritise our diverse HR needs across different locations and departments.

The system's flexibility allows us to easily manage data fields and configure the platform to meet our specific requirements at our global locations. This adaptability is key in addressing the unique HR challenges that arise in different geographical contexts. We can tailor the system to account for specific business needs without compromising on overall consistency.

Moreover, the intuitive nature of the platform means that our HR team can quickly adapt to new features or make necessary changes without extensive technical support. In addition, the system’s configurable role based security has allowed us to effectively create permissions to reflect our unique global requirements.

The reporting capabilities also play a significant role in helping us prioritise our HR initiatives. By providing clear, actionable insights, HubbubHR enables us to identify areas that require immediate attention and allocate our resources accordingly. The data we gather through HubbubHR informs our decision-making and helps us focus our efforts where they're needed most.

How would you describe your experience partnering with HubbubHR, including your interactions with the team, their responsiveness to your needs, and the overall quality of service and support?

Our experience partnering with HubbubHR has been nothing short of excellent. From the outset, we've been impressed by the professionalism, passion, and dedication of their team. Their commitment to customer satisfaction is evident in every interaction we've had with them.

One aspect that stands out is their approach to project management. It's well-managed and coordinated, which has been crucial in keeping everyone aligned throughout our journey with the platform. Whether it's implementing new features, troubleshooting issues, or providing training, the HubbubHR team has consistently demonstrated a high level of organisation and efficiency.

Their responsiveness to our needs has been particularly noteworthy. Having a partner who can quickly address our complex pain points and provide solutions is invaluable. The HubbubHR team has consistently met this need.

What truly sets HubbubHR apart is their customer service model. As I mentioned earlier, this was of utmost importance to us when sourcing an HCM partner. The direct access to their support team has formed the basis for a productive relationship. This approach has facilitated timely enhancements to the system and quick troubleshooting and resolution of any issues we've encountered.

In conclusion, our partnership with HubbubHR has been characterised by professionalism, responsiveness, and high-quality support.