Survey
Poll
Results
Embracing Innovation: Paving the Way for Future Success
Innovation takes centre stage in the claims process, with 75% of participants prioritising it as a major focus. This resounding majority showcases a proactive approach to embracing change and driving progress in the insurance industry.
prioritise innovation in the claims process
Speed to Insight: Elevating the Customer Experience
A unanimous consensus of 100% emphasises the importance of speed to insight in improving customer experience throughout the claims journey. Recognising the crucial role of prompt and relevant insights, participants understand the significance of delivering a seamless and satisfying customer experience.
Embracing Innovation: Paving the Way for Future Success
Innovation takes centre stage in the claims process, with 75% of participants prioritising it as a major focus. This resounding majority showcases a proactive approach to embracing change and driving progress in the insurance industry.
Speed to Insight: Elevating the Customer Experience
A unanimous consensus of 100% emphasises the importance of speed to insight in improving customer experience throughout the claims journey. Recognising the crucial role of prompt and relevant insights, participants understand the significance of delivering a seamless and satisfying customer experience.
prioritise innovation in the claims process
Investing in Transformation: Unlocking the Power of Data and Analytics
Investing in systems to bolster data capabilities, enhance analytics proficiency, and streamline workflows garners a resounding rating of 8 out of 10 as a top priority for the majority of participants in the upcoming year. This consensus highlights their astute recognition of the value that advanced technology and tools bring to revolutionising data management, insight extraction, and claims process optimisation.
Traditional vs. Digital: Paper Forms and Technological Advancements
The Spatial Advantage: Harnessing the Power of Location Intelligence
A fascinating 50/50 split emerges as half of the participants embrace digital advancements, while the other half adhere to traditional practices involving paper forms during client visits for claim assessments. This stark contrast highlights the diverse technological landscape within the industry, prompting further exploration of the advantages and considerations associated with each approach.
It's a tale of two halves, with 50% of participants acknowledging the indispensable role played by location data in handling the bulk of their claims. This keen awareness speaks volumes about the value of spatial insights in understanding risks, evaluating damages, and guiding well-informed decisions.
Traditional vs. Digital: Paper Forms and Technological Advancements
A fascinating 50/50 split emerges as half of the participants embrace digital advancements, while the other half adhere to traditional practices involving paper forms during client visits for claim assessments. This stark contrast highlights the diverse technological landscape within the industry, prompting further exploration of the advantages and considerations associated with each approach.
The Spatial Advantage: Harnessing the Power of Location Intelligence
It's a tale of two halves, with 50% of participants acknowledging the indispensable role played by location data in handling the bulk of their claims. This keen awareness speaks volumes about the value of spatial insights in understanding risks, evaluating damages, and guiding well-informed decisions.
affirm their businesses effectiveness in supporting clients during natural disasters
Supporting Clients during Crises: A Commitment to Excellence
A resounding majority of 75% affirm their businesses effectiveness in supporting clients during natural disasters. While this acknowledgment speaks volumes about their commitment to care and support, a lower rating serves as a reminder of the ongoing quest for improvement and the need to continuously elevate capabilities.
Visualising Climate Risk:
A Forward-Thinking Approach
Data Empowerment: Maximising Insights for Informed Decisions
The poll results unveil a growing trend of visualising climate risk using interactive maps, with 60% of participants eagerly considering this approach. This showcases their forward-thinking mindset and recognition of the transformative potential that interactive maps hold in unravelling the complexities of climate risks.
While 40% of respondents express a higher level of satisfaction with the effectiveness of their data in enabling quick decision making, the remaining businesses have yet to fully unlock the potential of their data. This revelation prompts a deeper exploration of the untapped possibilities hidden within these valuable digital assets.
Visualising Climate Risk:
A Forward-Thinking Approach
The poll results unveil a growing trend of visualising climate risk using interactive maps, with 60% of participants eagerly considering this approach. This showcases their forward-thinking mindset and recognition of the transformative potential that interactive maps hold in unravelling the complexities of climate risks.
Data Empowerment: Maximising Insights for Informed Decisions
While 40% of respondents express a higher level of satisfaction with the effectiveness of their data in enabling quick decision making, the remaining businesses have yet to fully unlock the potential of their data. This revelation prompts a deeper exploration of the untapped possibilities hidden within these valuable digital assets.
Driving Transformation: Enhanced Data Management and Reporting
A remarkable consensus of 100% endorses the vital role of enhanced data management and reporting in driving successful business transformation. Participants recognise these improvements as essential components for achieving their transformation goals, affirming the pivotal role of data in the evolving insurance landscape.
Unlocking the Power of AI: Revolutionising the Understanding of Climate Risk
A resounding 60% of participants firmly believe in the transformative capabilities of Artificial Intelligence (AI) in comprehending climate risk. This forward-thinking approach highlights their commitment to leveraging AI's potential for deeper insights.
Addressing Climate Risks: Diverse Readiness Levels
The poll reveals a tapestry of readiness levels among businesses to address climate risks. While 40% demonstrate a high state of preparedness, 20% express a moderate level, and another 40% rate it even lower. These results emphasise the industry's collective willingness to tackle climate risks while highlighting the need to strengthen resilience and adaptation strategies.
Unwavering Support: Assisting Clients in Times of Crisis
A significant majority of 60% rate their businesses support during natural disasters with a robust rating of 9, showcasing an unwavering commitment. Additionally, 20% bestow an impressive rating of 8, further accentuating their high level of effectiveness. These results collectively underscore the industry's steadfast dedication to ensuring clients receive unparalleled care and support during challenging moments.
