Empowering User Success: Symphony's Approach to Streamlined Implementation, Effective Training and Ongoing Support
Key Highlights:
❇️ Streamlined Implementation Process
❇️ Client-Focused Deployment
❇️ Hands-On, Practical Training
❇️ Comprehensive Training Programs
❇️ Partnership Beyond Software Sale
❇️ Ongoing Support and Assistance
❇️ Client-Centric Approach to Upgrades and Feedback
❇️ Educational Resources and Industry Insight
Streamlined Implementation Process
Amphora’s approach to implementing Symphony is a seamless and efficient journey, tailored to meet the distinct needs of each client. This process, designed to be user-centric, ensures a smooth and rapid transition, with minimal disruption and maximum adaptability. The process is structured to include the formation of a Project Steering Committee. The focus is on providing comprehensive training and ongoing support, making the integration of Symphony into clients' trading operations seamless and intuitive. With a rapid implementation timeline of just 12 weeks from start to go-live, Amphora sets a high standard for CTRM system implementation, emphasising not just speed but precision and customization to suit each client's unique requirements.
Marco Williams from Vaal Trading Group, attests to this client-focused process, noting,
"Our full end-to-end implementation of Symphony took approximately four months from initial scoping conversations to final go-live."
This swift and client-centric approach is a testament to Amphora's expertise in deploying its CTRM solution. Williams' highlights how clients are deeply involved in each step of the process, further illustrating Amphora's dedication to providing a solution that perfectly aligns with each client’s unique requirements and business processes. Joel Burgess-Allen, Head of Corporate Business Systems at Petredec, also points out the importance of understanding internal processes before implementing a system like Symphony:
"You have to have consistent processes and know them before you start... Symphony can help you maintain and make sure they're adhered to."
This client-focused approach ensures that the implementation of Symphony is not just a technical deployment, but a strategic partnership. It’s a process where clients have full control and transparency, ensuring that the final product is not only efficient and effective but also a perfect fit for their specific trading and risk management needs. Amphora's expertise in deploying its CTRM solution shines through in this highly tailored and efficient onboarding process, making Symphony a standout choice in the market.
Empowering Users Through Knowledge
A crucial aspect of Symphony’s implementation strategy is the emphasis on practical, hands-on training. Amphora’s training programs are not merely informational but are designed to engage users actively, enhancing their understanding and competence in using the platform. This training approach facilitates a deeper comprehension of Symphony's functionalities, allowing users to leverage its full potential in their daily trading activities.
The training programs play a crucial role in ensuring that users are not only familiar with the platform's features but also capable of utilising them effectively. By combining guides, instructor-led sessions, and practical exercises, Amphora ensures that the training is not just theoretical but also practical and applicable to real-world scenarios. Marco Williams of Vaal Trading Group pointed out,
"The Amphora team worked closely with our subject matter experts in each business unit to understand workflows and configure the system accordingly. They provided customised training programs tailored to the needs of our traders, operations team, risk managers, and finance users."
David Glasspool from Amphora elaborates on their comprehensive program,
"We offer five CPD certified courses, with the super-user course being the most popular. This course spans 10 modules, each covering major applications and lasting between 30 minutes to 2 hours. The modules include a user guide, an instructor-led session, and a practical exercise to ensure understanding."
The implementation methodology and training services offered by the vendor are vital for smooth onboarding. It's important to choose a vendor that views their relationship with you as a partnership, extending beyond just selling the software.
Gary Vasey, Partner at ComTech Advisory
Ongoing Support and Assistance
Moreover, Amphora’s support extends beyond the initial implementation phase. The company provides ongoing assistance and resources to ensure users continue to find value in the platform. This continuous support is crucial in a dynamic industry where needs and challenges can evolve rapidly. David Glasspool attests to this, noting,
"Amphora prioritises effective support and issue management as crucial aspects of our service as a CTRM vendor."
This approach is reflected in Amphora's high client retention rates, highlighting their commitment to client satisfaction.
Amphora has always been very helpful with regards to support. They are extremely attentive and responsive to any issues we raise. They have a robust ticketing system that allows us to log support tickets and indicate the urgency level.
Joel Burgess-Allen, Head of Corporate Business Systems at Petredec
Client-Centric Approach to Upgrades and Feedback
Discussing upgrades, David emphasises Amphora’s client-centric approach. All clients are on the same branch with regular free upgrades, the company ensures all clients benefit from the latest advancements, with their feedback playing a significant role in shaping the future product roadmap. Joel Burgess-Allen agreed by saying,
"Amphora are always open if you have suggestions to improve the system, and they will put it into the future development of the system along with their roadmap."
Educational Resources and Industry Insight
Another aspect of Amphora’s commitment to enhancing and contributing to clients is in providing regular non-biased newsletters and articles focusing on the CTRM industry to aid both new and experienced users in getting the most value out of their systems and these are easily accessible by signing up for the newsletter or visiting their website. This dedication to releasing regular educational content further illustrates Amphora as an authority in the CTRM industry. Gary Vasey was particularly impressed with this effort, saying,
"One key piece of advice is to take advantage of the resources Amphora has been creating. Recently, they've put significant effort into content generation, focusing on the end-user perspective. This encompasses everything from the sales process and implementation to the ongoing use of the product. Amphora has developed a comprehensive library of articles on their website, designed to assist users with a wide range of questions and challenges… Amphora's efforts to help users better understand and utilise their platform are commendable. It's a positive step towards ensuring that users can make the most of their investment, allowing the software to effectively work for their business."
Amphora's approach to implementing and supporting the Symphony platform is marked by a deep commitment to user success, encompassing a tailored implementation process, comprehensive training, ongoing support, and a wealth of educational resources. This strategy not only ensures a smooth transition and effective use of the platform but also fosters a lasting, collaborative relationship between Amphora and its clients.
