Training Course

Amphora’s business analyst will produce a tailored training program as part of the implementation. This is usually done in one week on-site, or remotely across two weeks. The standard program consists of 10 sessions, ranging from 30 minutes to 2 hours, where only the super users attend every single session. For other users, the business analyst will send invites only for the sessions that are relevant to their role. For instance, the finance team will only be required to attend the Commercial Accounting training session.

Before each session, a user guide for the application is sent to the users. This documentation tells the clients how the software works in general terms. Often during training, quick start guides are produced, usually across no more than a couple of pages. These can be useful for users during the first few times they use the system as a reminder of the key functions or processes they need to use.

After training is finished, clients have used the generic documentation to create their own internal, process-based guides, with screenshots taken from their environment. These deal with each client’s own specific processes and procedures. Some have even created online video demonstrations to illustrate processes in Symphony. Amphora’s business analysts also offer this service.

For a 12-week implementation, the training course will be completed by the end of week 8. This allows for adhoc sessions to be requested by the user(s) for the next 6 weeks, (up to go-live plus 2 weeks of hyper care). After this, for any additional guidance, a request will be sent to Amphora’s support team, via email or a Jira ticket is raised.

If more comprehensive training sessions are required, with a dedicated resource needed for several days, then this is chargeable to the client at a set fee that is stated in the Master License Agreement, agreed by the client during the sales process. An example of this is a client requesting for two business analysts from Amphora to be on-site for 2 weeks to set-up and train a new trading desk. Clients generally do not use this service in their first couple of years of being live.

Periodically, Amphora offer a free on-site training program that any client can send a user to attend. These courses take place across two days and are attended by senior Amphora management. The course generally comprises of a split between tutorials and workshops focusing on specific issues each client attending faces.

After each course, we provide a delegate feedback mechanism to ensure the courses are continually improving. We also offer delegate evaluation in using the software, if required by the client. The delegates will be asked to perform certain tasks in the applications within a certain time frame, whilst referring to the presentations and documentations provided.